The Gramercy Theatre

FAQ

Covid-19 Information
+

The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
 
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

  • Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
  • Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
  • Eliminating hand pump condiment dispensers, providing individual packages instead
  • Granting fans ability to bring disposable wipes and hand sanitizers into all venues
  • Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
  • Increased frequency of cleaning routines and disinfection of high touch areas

 
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.


Where should I park?
+

Please see PARKING in VENUE INFO. Please note that all exits are final and there is no re-entry.

When is the Box Office open?
+

Our Box Office is open from 12-6pm Monday through Friday and during most shows. On Saturdays and Sundays, the Box Office will be open one hour before (and during) events* only.

*This schedule applies to Live Nation events only. The box office may not be open for certain events, such as private rentals.

What shows can I buy tickets for at Gramercy Theatre?
+

We sell tickets for all Live Nation events held at Irving Plaza and Gramercy Theatre. There is $2- $5 service fee is applied to each ticket sold at our Box Office.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

What forms of payment do you accept at the Box Office?
+

We accept cash, Visa, MasterCard, American Express and Discover Card. 

Is the Box Office the only way to purchase tickets?
+

Tickets are also available for purchase online at our websiteTicketmaster and Live Nation, over the phone at 1.800.745.3000, or at the Mercury Lounge Box Office (card only).

Are there assigned seats at Gramercy Theatre?
+

Unless otherwise noted, shows are General Admission. We have limited seating available in our Loge on a first come, first served basis.

 

What if I need accessible seating?
+

Please contact our Box Office at 212-614.6932 to make arrangements for accessible seating.

I purchased a Fast Lane ticket, where do I wait in line?
+

<p>We advise arriving 30 minutes prior to doors, in which there will be a separate area for you to wait. If you are eager to arrive earlier, we ask that you please wait on the regular line until the Fast Lane area is set up.</p>

Is there an age restriction at Gramercy Theatre?
+

Most shows are 16 unless accompanied by an adult.  Please check show details for possible exceptions or call the box office if you need further info.”  You must be over 21 & present a valid ID to obtain a wristband in order to drink alcohol.

Do you have a place to put our coats and bags?
+

Coat check is available seasonally and costs $4 per item.

What is your photo/video policy?
+

Flash photography and cameras with a removable lens are considered professional and will need a media pass from the band's management- If you do not have a photo pass we require that your camera is checked for $3 into Coat Check. Audio and video recording are not allowed. Certain acts may have strict no-photo policies.

Are food and beverage available inside the venue?
+

We have a selection of snacks and other light refreshments at the bars. Our bars serve a variety of beer, wine, and liquor. You must be over 21 and present a valid photo ID to obtain a wristband in order to drink alcohol. 

Where can I find the most current information about upcoming Gramercy Theatre shows?
+

Being part of the Music Geeks mailing list is a great way to hear about up-coming shows. You can also follow us on our Twitter or Facebook or check out our Calendar Page. LiveNation.com and Ticketmaster.com are also other good ways to keep up to date with our shows.

Can I rent Gramercy Theatre for a private party or special event?
+

Yes, our venue is the perfect location to host your private party or special event! For more information, contact Laura Mulholland at 212.837.2421 or email her at LauraMulholland@livenation.com for more information.

What do I need to pick up tickets or passes from Will Call?
+

You must present valid photo ID to pick-up tickets or guest-list passes from the Box Office. Will Call tickets are available beginning one hour prior to door time.

Never Miss an Event!
Sign up for Our Newsletter