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Covid-19 Information

For the latest safety guidelines, please review our enhanced venue protocols at

For all ticketed events, please note the following updated policies:

Face coverings are MANDATORY and must be worn at all times except while eating and drinking.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

For questions about the status of an event, please see our event calendar or visit for more information.

Where should I park?

Please see PARKING in VENUE INFO. Please note that all exits are final and there is no re-entry.

When is the Box Office open?

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at Gramercy Theatre will be open on day-of-show only. If you’re looking to purchase tickets, we ask you to visit us at . If you’re looking to obtain a refund for a show that was either canceled or rescheduled, please visit for more information. We look forward to seeing you at our next show at Gramcery Theatre.

What shows can I buy tickets for at Gramercy Theatre?

We sell tickets for all Live Nation events held at Irving Plaza and Gramercy Theatre. There is $2- $5 service fee is applied to each ticket sold at our Box Office.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

What forms of payment do you accept at the Box Office?

We accept cash, Visa, MasterCard, American Express and Discover Card. 

Is the Box Office the only way to purchase tickets?

Tickets are also available for purchase online at our websiteTicketmaster and Live Nation, over the phone at 1.800.745.3000, or at the Mercury Lounge Box Office (card only).

Are there assigned seats at Gramercy Theatre?

Unless otherwise noted, shows are General Admission. We have limited seating available in our Loge on a first come, first served basis.


What if I need accessible seating?

Please contact our Box Office at 212-614.6932 to make arrangements for accessible seating.

I purchased a Fast Lane ticket, where do I wait in line?

<p>We advise arriving 30 minutes prior to doors, in which there will be a separate area for you to wait. If you are eager to arrive earlier, we ask that you please wait on the regular line until the Fast Lane area is set up.</p>

Is there an age restriction at Gramercy Theatre?

Most shows are 16 unless accompanied by an adult.  Please check show details for possible exceptions or call the box office if you need further info.”  You must be over 21 & present a valid ID to obtain a wristband in order to drink alcohol.

Do you have a place to put our coats and bags?

Coat check is available seasonally and costs $4 per item.

What is your photo/video policy?

Flash photography and cameras with a removable lens are considered professional and will need a media pass from the band's management- If you do not have a photo pass we require that your camera is checked for $3 into Coat Check. Audio and video recording are not allowed. Certain acts may have strict no-photo policies.

Are food and beverage available inside the venue?

We have a selection of snacks and other light refreshments at the bars. Our bars serve a variety of beer, wine, and liquor. You must be over 21 and present a valid photo ID to obtain a wristband in order to drink alcohol. 

Where can I find the most current information about upcoming Gramercy Theatre shows?

Being part of the Music Geeks mailing list is a great way to hear about up-coming shows. You can also follow us on our Twitter or Facebook or check out our Calendar Page. and are also other good ways to keep up to date with our shows.

Can I rent Gramercy Theatre for a private party or special event?

Yes, our venue is the perfect location to host your private party or special event! For more information, contact Laura Mulholland at 212.837.2421 or email her at for more information.

What do I need to pick up tickets or passes from Will Call?

You must present valid photo ID to pick-up tickets or guest-list passes from the Box Office. Will Call tickets are available beginning one hour prior to door time.

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